FAQs

What makes this hoodie different?
It has a double-hood design with a zip-up inner hood and an outer hood, giving you different ways to wear it.

Is it unisex?
Yes. Choose your size using the garment measurements in our Size Guide, rather than relying only on a usual size label.

What sizes and colors are available?
Available sizes are S, M, L, XL, 2XL and 3XL. Colors include Black, Grey, Navy Blue, White, Wine Red and Grey / Black Hood. Availability is shown with each option when ordering. Check your selected color and size before adding the hoodie to your cart.

How should I care for it?
Follow the care label supplied with your hoodie. If a label is missing or unclear, contact us before washing.

When will my order arrive?
Allow for both processing and transit time. Current estimates and supported destinations are listed in our Shipping Policy.

Is shipping free?
The available delivery options and any charges are shown at checkout before you pay.

Can I change or cancel an order?
Contact us promptly, preferably within six hours. Changes depend on fulfillment progress and are not guaranteed once processing starts. This does not affect your statutory rights. See Returns & Refunds.

Can I return it if the size is not right?
For help with a size-related return, email support@myhiddio.com with your order number. Please review our Returns & Refunds Policy for the applicable conditions and your statutory rights.

What if my item is damaged or incorrect?
Email support@myhiddio.com with your order number and details of the issue. Photos can help us understand the issue. We will explain the appropriate remedy.

How do I track my order?
Use the tracking number in your shipping confirmation email on our tracking page.